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Shipping & Delivery

How long does delivery take?

Orders are processed and shipped by our warehouse partners within 2-3 business days. The estimated door-to-door transit time for your shipment once it leaves our warehouse will be displayed at checkout within the Economy and Express shipping options,

What is your shipment processing time?

Our warehouse partners process and ship orders within 2-3 working days of order confirmation, Monday through Friday. Once your order ships, you'll receive a shipping confirmation email with tracking and a delivery estimate. For back-ordered or pre-or

Do orders to the UK or EU incur duties?

For our customers in Europe and the UK, we specifically wish to mention that we fulfill orders from outside the borders of the European Union & UK. As such, all orders into those regions will incur import duties, which are payable by the customer pri

Where does Stuart & Lau ship from?

We ship orders from our warehouses in the United States, Canada and Hong Kong, depending on your location and where we have available inventory. While not always the case, we generally try to ship orders to the following countries from these correspo

Do you offer overnight or next day shipping?

We unfortunately do not offer next-day or overnight delivery services, as we have found that all the major carriers (FedEx, UPS, DHL) can no longer guarantee this service, and we do not wish to set misleading expectations. The fastest speed of shipme

How do I track my shipment?

Our carriers offer reliable and timely tracking services. You will be able to follow your shipment throughout its journey with the link provided in your shipping confirmation email. In the event you need assistance with your delivery, please directly

Do you offer package insurance?

Yes, package insurance is automatically offered with every order through AfterShip Insurance and protects your shipment against loss, damage, or theft. This service is active on all orders by default, unless a customer chooses to turn it off and decl

Can I provide special shipping instructions?

If you wish to include specific shipping instructions, please email us prior to placing your order, and we will do our best to accommodate your request. Search Terms: #special #shipping #instructions #guidance

Which countries do you ship to?

We ship to approximately 30+ countries around the globe. The best way to check if we ship to your country is to check the currency menu in the header of our website, shown here:. If your country is listed within the menu, this means that we can ship

Do I have to pay tariffs for my US order?

No, the tariffs are built into the shipping fee you pay at checkout. US customers will not need to pay additional or separate fees from what they already pay at checkout. For the time being, we are subsidizing as much of the tariff cost as possible a

Can I route my shipment to another address?

Has your order shipped? No. If your order has not shipped, please email our team immediately at [email protected], and we'll do our best to try and edit the address before it ships out from our warehouse partner. Please do note that our wareho

Where can I find the estimated shipping date?

The shipping schedule will be listed in the Shipping & Returns tab of that same product page. For your convenience, we have included a quick video how to find that shipping schedule here:FAQ Video : where can I find the estimated ship date for my pre

What do I do if I receive the wrong order?

Please send an exchange request to [email protected] and a member of our team will assist you with your order.