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Shipping & Delivery

How long does an order take to deliver?

Shipment time estimates are provided at checkout and based on the best available data from our carriers. Please kindly appreciate that all delivery estimates are given in a range and provided for guidance purposes only. Delays can occur in transit an

Orders to Europe

For customers in Europe, we specifically wish to mention that we fulfill orders from outside the borders of the European Union & UK. All orders into Europe will incur import duties, which are payable by the customer prior to delivery.

Can I modify my order after it's been placed?

We can modify orders as long as our fulfillment center has not shipped your order yet. Once the order leaves our warehouse, we can no longer make any changes to it. You will have to process a return once the carrier tries to deliver it to your home.

How can I check the status of my order?

Once your order has been shipped, an email containing the tracking details of your order will be provided. You can also check your account with us to see the status of the orders you have placed.

Can I track my package?

Yes, you can track your packages through the tracking details provided in the email sent when your order has been shipped by our fulfillment center. If you did not receive an email, please send us a support ticket at [email protected].

Where does Stuart & Lau ship from?

We ship orders from our warehouses in Canada or Hong Kong, depending on your location.

What do I do if I receive the wrong order?

Please send an exchange request to [email protected] and a member of our team will assist you with your order.

Tracking & Delivery Policy

Our carriers offer reliable and timely tracking services. You will be able to follow your shipment throughout its journey with the link provided in your confirmation email. In the event you need assistance with your delivery, please directly contact

Delivered Package Theft

Unfortunately, package or "porch" theft has recently become a pervasive problem in the United States, particularly in metro areas. And as such, we ask customers to understand that Stuart & Lau's responsibility is to ensure that the package is shipped

Special Shipping Instructions

If you wish to include specific shipping instructions, please email us prior to placing your order, and we will do our best to accommodate your request.