Shipping & Delivery
How long does delivery take?
Orders are generally processed by our warehouse partners within 2–3 business days. Once your order leaves the warehouse, the estimated door-to-door transit time will depend on the shipping option you selected — Economy or Express — and will be displa
What is your shipment processing time?
Our warehouse partners process and ship orders within 2-3 working days from order confirmation, Monday through Friday. Once your order ships, you will receive a shipping confirmation email with tracking information and a delivery estimate. For back-o
How do I track my shipment?
Our carriers offer reliable and timely tracking services. You will be able to track your shipment throughout its journey with a link provided in your shipping confirmation email. In the event you need assistance with your delivery, please directly co
Do you offer overnight or next day shipping?
We unfortunately cannot offer next-day or overnight delivery services at the moment, as we have found that all the major carriers (FedEx, UPS, DHL) no longer guarantee this service, and we do not wish to set misleading expectations. The fastest speed
Do orders to the UK or EU incur duties?
For our customers in the European Union and the UK, we wish to advise you that our items are not warehoused or shipped from within the borders of either zone. As such, all orders into those regions will incur import duties, which are payable by the c
Can I provide special shipping instructions?
If you wish to include specific shipping instructions, please email us prior to placing your order, and our team will do our best to accommodate your request. Search Terms: #special #shipping #instructions #guidance
Where does Stuart & Lau ship from?
We ship orders from our warehouses in the United States, Canada and Hong Kong, depending on your location and where we have available inventory. While not always the case, we generally try to ship orders to the following regions from these correspond
My package is at Customs, can I refuse delivery?
We understand that dealing with Customs can be frustrating or duties can sometimes catch a customer off-guard. Unfortunately, you cannot simply refuse delivery for packages that awaiting clearance through Customs. If a shipment is refused or left unc
Are the transit time estimates guaranteed?
Great question — the shipping estimates shown at checkout are provided directly by the carriers and represent their best estimate based on historical transit times. These estimates are meant to provide general guidance only and can vary from shipment
Can I cancel my order after it ships?
Once an order has shipped, we’re unfortunately unable to cancel it, as it’s already in the carrier’s possession and en route to you. Carriers are unable to reroute or return packages that are in transit. If you no longer wish to keep the order, the b
Do you offer package insurance?
Yes, package insurance is automatically offered at checkout through AfterShip Insurance and protects your shipment against loss, damage, or theft. This service is active on all orders by default, unless you wish to turn it off and decline coverage. I
How do I file a shipping insurance claim?
If your shipment is covered by shipping insurance, you may file your claim with AfterShip at the link provided below:. https://stuartandlau.aftership.com/protection. When submitting and uploading documents in support of your claim, we suggest providi
Which countries do you ship to?
We currently ship to 30+ countries around the world. The best way to check if we can ship to your country is to click on the currency menu in the header of our website, shown here below:. If your country is listed within the menu, this means that we
My order has shipped, can I reroute it to another address?
Once an order has shipped, we’re unfortunately unable to reroute it to a different address. This is because carriers don’t allow us to make address changes once a label has been created and the package is in their possession. If the delivery address
Who pays duties & taxes for international shipments?
For international shipments outside of the USA — duties, taxes, and any customs or importation fees are the responsibility of the customer, if they are required. These charges are assessed by your country’s customs office and are separate from the pu
Do I have to pay tariffs for my US order?
No — the new tariffs for imports into the USA are built into the shipping fee you pay at checkout. US customers will not need to pay an additional or separate fee from what they already pay at checkout. For the time being, we are subsidizing as much
What are your shipping times?
Orders are generally processed by our warehouse partners within 2–3 business days. Once your order leaves the warehouse, the estimated door-to-door transit time will depend on the shipping option you selected — Economy or Express — and will be displa
Can I route my shipment to another address?
Has your order shipped? No. If your order has not yet shipped, please email our team immediately at [email protected], and we'll do our best to try and edit the address before it ships out from our warehouse partner. Please do note that our wa
Is signature required to receive my package?
Our shipments are sent without signature requirements by default — as we appreciate that it can be a major inconvenience to wait at home for your delivery. If you would like signature on delivery (SOD) with your shipment, please email our team at sup
How much are import duties & taxes for my country?
As a first step, we always advise customers to put the item(s) they wish to buy into your cart and navigate to checkout, where details about if duties are required or not will be displayed. For many countries, we can ship duty-free, so it is always g
Where can I find the estimated shipping date?
The estimated shipping schedule will be listed in the Shipping & Returns tab of the same product page where you placed your order. For your convenience, we have included a quick video how to find that shipping schedule here:FAQ Video : where can I fi
I'm in Canada — do I need to pay duties & taxes?
For orders to Canada, we ship domestically from our warehouse partner in Windsor, Ontario, and all duties and import costs are already prepaid by us, unless otherwise noted at checkout. Search Terms: #Canada #Canadian #Domestic #Orders #VAT #Duties #
How do the Fox Umbrellas ship?
The umbrellas sold on our website ship with USPS and generally ship separately from our bags and briefcases. The umbrellas are made to order in small batches by Fox Umbrellas in their UK workshop, and we advise potentially longer lead times for deliv
Can you deliver to a hotel?
Search Terms: #hotel #delivery #travel #window