Can I refuse or reject delivery?Updated 15 days ago
Refusing or rejecting a delivery isn’t a workable option for international orders — and we’d like to explain why, warmly and clearly, so there are no surprises.
International shipping is a shared effort. We handle our side by shipping with the world’s major full-service carriers — FedEx, UPS, and DHL, or similar full-service carriers — rather than low-cost third-party consolidators, precisely to give your order the best possible chance of a smooth, well-tracked journey to your door. In return, receiving an international order asks a little of you as the recipient: being available to accept delivery, and taking care of any import duties, taxes, or customs steps your country may require. Placing an international order means agreeing to coordinate that side so your package can reach you.
Duties, taxes, and customs charges are set by your local authorities, are separate from the price you paid us, and are the recipient’s responsibility. If you’re unsure what to expect, your local customs office can give you guidance before you order.
Why refusing delivery doesn’t work. When a shipment is refused or left uncollected, customs or the carrier will typically treat it as abandoned — and it may be destroyed. In that case the package can’t be recovered and a refund isn’t possible. If a refused parcel is instead sent back to us, the return trip carries carrier penalties, handling charges, and return-to-sender fees that are the customer’s responsibility — and on international shipments these frequently equal or exceed the value of the order itself, so there is often little or nothing left to refund even after it eventually finds its way back (a journey that can take months).
If you’d like to return your order, that’s absolutely fine — simply accept the package first, then start a return through our standard returns process. Refusing a delivery is not the same as making a return, and accepting your parcel is what keeps a smooth return possible.
We know none of this is the fun part of a purchase — thank you for understanding. It’s exactly this shared care that lets a small brand like ours ship carefully crafted goods to customers all over the world.
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