Returns & Exchanges
How do I start a return?
To start your return, please visit our returns portal linked below:. stuartandlau.com/returns. Please have your order number and shipping address zip code ready. We provide shipping labels for our US customers. For international orders, please arrang
What are your return policies?
We accept returns within 30 days from the date that your order ships. Eligible items must be sent back in their original packaging with all tags attached and in unused condition to be eligible for a refund. You may submit your return request here. US
How do I exchange an item?
To make an exchange, please place a new order for the item you want before returning the original item. This ensures that we have the item in stock and that it can ship immediately. You may then initiate a return for your original item through our Re
Are shipping fees refunded?
Once a package ships from our warehouse partners, the outbound shipping fees paid at checkout are non-refundable, as the package was shipped and those fees cover that shipping cost. Search Terms: #shipping #fees #refundable
What is your restocking fee?
With the aim of delivering more value to more customers, we do not blend the cost of returns into our retail prices and instead apply a US$20 restocking fee to cover the total cost of the return, including return shipping, receiving, inspection, repa
Can I return a gift without notifying the purchaser?
If you'd like to return or exchange a gift that was given to you, our relationship is with the purchaser of the product, so we kindly request that gift recipients reach out to the purchaser (gift giver) to coordinate a return or exchange on their beh
Where are international returns sent back to?
For international returns, please send your package back to our Hong Kong warehouse within 30 days of your order’s original shipment. We ask that you choose a reliable and trusted carrier and cover all return shipping costs. When returning the item,