Returns & Exchanges
How do I start a return?
To start your return, please visit our returns portal linked below:. stuartandlau.com/returns. Please have your order number and shipping address zip code ready. We provide shipping labels for our US customers. For international orders, please arrang
What are your return policies?
We accept returns within 30 days from the date that your order ships. Eligible items must be sent back in their original packaging with all tags attached and in unused condition to be eligible for a refund. You may submit your return request here. US
Do you have an extended Holiday Returns Policy?
Yes — for the holiday season, we offer an extended return window to make gifting easier. Any order placed on or after November 1st is eligible for return as long as it is shipped back to us by January 15th. All items must still meet our standard retu
Are shipping fees refunded when I make a return?
The shipping fees paid at checkout are not refundable. These charges cover the actual delivery of your order — including postage, handling, carrier fees, and for many destinations, the import-related costs. Because these services are completed by the
How do I exchange an item?
To make an exchange, please place a new order for the item you want before returning the original item. This ensures that we have the item in stock and that it can ship immediately. You may then initiate a return for your original item through our Re
What is your restocking fee?
With the aim of delivering more value to more customers, we do not blend the cost of returns into our retail prices and instead apply a US$20 restocking fee to cover the total cost of the return, including return shipping, receiving, inspection, repa
Can I return a gift?
If you'd like to return or exchange a gift that was given to you, please note that our relationship is with the original purchaser of the product, so we kindly request that gift recipients reach out to the purchaser (gift giver) to coordinate a retur
Where are international returns sent back to?
For international returns, please send your package back to our Hong Kong warehouse within 30 days of your order’s original shipment. We ask that you choose a reliable and trusted carrier and cover all return shipping costs. When returning the item,
Where do returns from Canada ship back to?
For international returns originating from Canada, we ask that all customers ship their return back to our international return center in Hong Kong with a reliable and trusted carrier of their choosing. If your order shipped from a Canadian warehouse