General Questions
Do you offer gift wrapping or hand-written cards?
Our products are packaged for immediate shipment and our warehouse partners are not able to offer gift wrapping, hand-written notes or cards, or other forms of customization and special requests. Search Terms: #gift #wrap #wrapping #holiday #birthday
Can you monogram, emboss, or add initials to my product?
We unfortunately are not able to offer such services for individual orders in-house at the moment. That said, our team does have lots of experience doing this type of work for large corporate programs or bulk orders to clients, and would be more than
Where can I find or buy your products in a store?
We are currently 100% online-only and do all sales directly through our website at www.stuartandlau.com. If you have specific questions about our products or would like more detailed information, our team is always standing by and ready to help at su
What forms of payment does Stuart & Lau accept?
We accept payments via all major credit cards, as well as Google Pay, Shop Pay and Apple Pay. Search Terms: #payment #methods #forms
Do you run sales or promotions?
Yes, we occasionally run sales and promotions to mark special events, manage inventory, or introduce new products. We encourage you to sign up for our newsletter to stay informed about upcoming offers and be first in line when they go live. Wondering
When is your next sale?
For reasons we kindly ask our customers to appreciate, we are not able to provide specific guidance on when we will run a sale or what items can be included, as we things can always change and event-driven or holiday-specific sales are not part of ou
Do you sell replacement umbrella sleeves?
Unfortunately we do not sell spare sleeves for the umbrellas that are sold on our website. If you're looking to get a new sleeve, we may kindly suggest directly contacting the original manufacturer, Fox Umbrellas, and inquiring if they can assist wit
Where is the shopper tote in your briefcase?
Search Terms: #shopper #tote #where #how #find #located
Do you have vegan or faux leather options?
All of our products are made with genuine leather that is ethically sourced from certified and trusted tanneries in Italy. Search Terms: #vegan #faux #fake #synthetic #leather #options
Can I get a replacement laundry bag?
Unfortunately, we do not carry or sell spare units of the laundry bag that comes included in our gym bags.
Can you make custom colors?
Search Terms: #custom #colors #combinations #individualization #bulk #orders
Can you include a gift receipt?
We do not include gift receipts or gift notes within our shipments, as all items are packaged securely and ready for immediate shipment. If you are giving the item as a gift, the recipient will just need to provide your name to reference back to the
What should I check before removing the hang tags?
We use a 100% quality control process where every bag undergoes a rigorous 38-point inspection prior to packaging. When you receive your bag, we encourage you to look it over before removing the hang tags to ensure it meets your expectations. If it’s
When is your customer service team online?
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (ET). All customer support is handled in-house by our own team — not outsourced — so every message is answered by someone who knows our products inside and out. We
When does your annual Black Friday sale start?
Our annual Black Friday sale begins every year on November 1st and runs through Cyber Monday. The event is site-wide, with savings available across our entire collection. We enjoy running the sale for an entire month as this gives everyone plenty of