Repairs & Warranty
Does my bag include a Warranty?
Yes, bags purchased through our website at full price are guaranteed against the manufacturer's defect over the useful lifetime of the product. We design these products to serve you well for as long as you intend to use them, and it's our pledge that
Where can I buy replacement accessories?
For replacement parts, we have a section of the website where customers can browse available parts and place an order for what they need. You'll find that section linked here below:. Website - All Replacement Parts. Search Terms: #replacement #parts
Where can I order a replacement part?
If you need a replacement or additional part, such as a straps or handles, they are available at the link below or through the Help Menu in the footer of our website:. https://stuartandlau.com/collections/replacement-parts. Please note: all replaceme
How long do repairs generally take?
Repairs generally take approximately 2–3 months, though timing can vary. All repairs are completed by our original factory partner, who produced your item and knows the materials, construction, and craftsmanship best. Rather than using third-party or