How long do repairs generally take?Updated 10 days ago

Repairs generally take approximately 2–3 months, though timing can vary.

All repairs are completed by our original factory partner, who produced your item and knows the materials, construction, and craftsmanship best. Rather than using third-party or local repair centers, we return items to the origin factory to ensure repairs are completed to the same standards as the original production.

Your item must be shipped to the factory, repaired by hand by specialized artisans, and then returned to us before being sent back to you. This end-to-end process is what drives the overall timeline and ensures the highest quality result.

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