Are the shipping fees refunded when I make a return?Updated 10 days ago

The shipping fees paid at checkout are not refundable. These charges cover the actual delivery of your order — including postage, handling, carrier fees, and for many destinations, the import-related costs. Because these services are completed by the carrier and can’t be reversed once an order ships, they aren’t included in the refund amount when a return is made.

For US orders specifically, the shipping fees paid at checkout cover shipping, handling, and a portion of the new costs associated with importing your order into the United States. These costs are incurred and not refundable once an order ships.

If you’re curious why shipping is charged separately at checkout, you can read more about our approach here:

Why shipping, insurance, and restocking fees are charged separately

Your product itself will be refunded once it’s returned in new, unused condition with all tags attached, as described in our standard return policy.

If you have questions about a recent order or need help with a return, please feel free to reach out — we’re always here to help.

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